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在下面找到一些最常见问题的答案!找不到您要找的东西?请联系我们,我们的团队将很乐意为您提供帮助。

About Dr. Bee & Our Quality Standards

Who is Dr. Bee and what makes your honey different?

Dr. Bee was founded by Dr. Ron Lin, who holds a PhD in Apiology (Bee Science) from Simon Fraser University (SFU). Built on over 30 years of global beekeeping experience, our family-owned business combines rigorous science with a deep respect for the hive. Led today by CEO Richard Lin, we never pasteurise or ultra-filter our honey. We are relentless in upholding operational integrity in all that we do. From the beekeeping at the source to product research to product formulation and production, we employ the strictest standards at all stages of the process. We use reputable third-party testing and uphold strict Kosher standards for verified purity. Supported by our commitment to 1% for the Planet, we hold ourselves to a benchmark that not all brands can claim. 

Where do you source your honey?

Our bees forage in the vast, pristine wildflower fields and untouched wilderness of Western Canada, specifically northern Alberta and clean areas fed by Rocky Mountain glacial waters. We also harvest a limited, premium small-batch of honey directly from our own hives at our family farm in Pitt Meadows, British Columbia. Sourcing from these isolated, clean ecosystems guarantees our raw ingredients are inherently cleaner, more potent, and free from heavy agricultural chemicals and industrial pollution.

Are Dr. Bee products tested and certified?

Absolutely. To guarantee safety, transparency, and clean-label assurance, all our products meet and exceed standards set by the Canadian Food Inspection Agency (CFIA) and are routinely tested for contaminants and impurities. 

To ensure absolute transparency, our signature Ice Honey™ undergoes comprehensive independent third-party laboratory testing by Intertek, screening for honey adulteration and over 300 different pesticides, herbicides, and chemical antibiotics. Additionally, Dr. Bee honey and hive products are officially certified Kosher.

What awards have your products won?

Our signature Ice Honey™ is an internationally acclaimed champion! It is a proud 3-time Gold Award winner at the prestigious London International Honey Quality Awards (2022, 2023, 2025). Furthermore, it was crowned as one of the top honeys in the world at the bi-yearly International Apicultural Congress (Apimondia) in 2019.

What is Dr. Bee’s commitment to sustainability?

We package our premium honeys in high-quality glass jars because glass is infinitely recyclable and perfectly preserves natural flavours. Furthermore, through our partnership with 1% for the Planet, we proudly dedicate 1% of our annual sales directly to approved environmental non-profits, ecosystem protection, and pollinator health.

产品查询

我有花粉过敏,这安全吗?

我们的蜜蜂产品尽可能天然,这对于患有蜜蜂相关过敏的人来说可能是一个健康问题。

如果您有过敏问题,我们强烈建议您在服用我们的产品之前咨询您的医生。

我可以给宝宝喂天然蜂蜜吗?

由于我们的蜂蜜尽可能天然且经过最少的加工,因此不建议喂养 1 岁以下的儿童。新生儿需要时间来调整肠道微生物以处理更复杂的食物。了解更多关于生蜂蜜与普通蜂蜜的区别。

Do you add any artificial ingredients, sugars, or preservatives?

Never. Dr. Bee products contain zero artificial additives, synthetic flavours, colours, preservatives, or added corn syrups. Our pure honeys contain just one ingredient: raw Canadian honey. For our infused honeys, we blend our pure honey exclusively with premium, mature, natural superfoods like 6-year-aged Ontario ginseng or pure certified organic ginger.

What is Kosher certification and how does it benefit non-Kosher shoppers?

While this certification satisfies strict biblical dietary laws, it acts as an incredible blueprint for premium quality that benefits every single health-conscious shopper through four clear standards:

  • Guarantees 100% Purity: Our entire supply chain is subject to exhaustive auditing, ensuring our honey remains 100% pure and unadulterated by cheap fillers or hidden syrups.

  • Strict Cross-Contamination Oversight: Our facility undergoes regular, unannounced inspections by an independent third-party auditor, ensuring equipment is never shared with non-kosher items and providing an extra layer of food safety and hygiene.

  • Naturally Dairy-Free, Meat-Free, and Vegan-Friendly: Certified as Pareve (neutral), our honey is guaranteed to have never come into contact with meat or dairy derivatives, making it a completely safe choice for vegans, if they choose, vegetarians, and individuals managing severe dairy or shellfish allergies.

  • A Trusted Quality Standard for Clean Eating: The exhaustive review of every single step from hive to jar perfectly matches the philosophy of clean, natural nutrition – even for those not practicing a Kosher diet. 

What are the benefits of your unique hive ingredients?

We use several evidence-informed, bioactive ingredients across our products: 

  • Raw Honey: Honey is a nutritious, healthy, and natural food, to which antioxidant, anti-inflammatory, and antimicrobial properties have been attributed. 

  • Bee Propolis: Often referred to as "bee glue," this resinous substance serves as the hive’s natural immune defence system. Packed with natural bioflavonoids, polyphenols, and active antioxidants, it is used to soothe throat discomfort and support immune function.

  • Royal Jelly: A nutrient-dense, milky secretion fed exclusively to the Queen Bee, allowing her to live years longer than worker bees. It is highly prized to support cellular health, natural energy, collagen production, and metabolic balance.

  • Bee Pollen: Tiny, colourful whole-food granules packed with plant-based protein, bioavailable B-vitamins, minerals, and essential amino acids that serve as an excellent clean energy booster.

  • Bee Venom: A natural blend of proteins and peptides (most notably melittin) used in traditional apitherapy. Infused into our massage cream, it acts as a localized circulator to help temporarily increase blood flow, soothe tense muscles, and comfort aching joints. Our collection process is completely safe and gentle on the bees.

What makes Canadian honey some of the best in the world?

Canada’s vast geographic landscape, cold winters, and short, intense summer blooming seasons force wildflowers to produce exceptionally rich, nutrient-dense nectar. Because our wilderness apiaries are located away from major industrial or heavy agricultural zones, Canadian raw honey is globally renowned for its incredible purity, structural clarity, and clean flavour profile.

Honey Care

What is the difference between raw and pasteurised honey?

Pasteurised honey is flash-heated to high industrial temperatures and micro-filtered, which destroys the honey’s natural live enzymes, vitamins, and delicate pollen grains just to give it a longer liquid shelf-life. Dr. Bee honey is completely raw and unpasteurised, preserving all the active nutrients, antioxidants, and biological benefits exactly as the bees intended.

 Why is my honey solidifying, and how do I make it liquid again?

Crystallisation is a natural hallmark of true, raw, high-quality honey! Over time, the glucose spontaneously separates from the water and forms fine white crystals. This is not a sign of spoilage or added sugar—it is definitive proof that your honey is 100% raw, unpasteurised, and full of natural pollen. If your honey becomes too solid for your preference, simply place the glass jar in a warm water bath and stir gently.

Avoid boiling water or microwaving, as excessive heat destroys the beneficial live enzymes.

How should I store Dr. Bee honey and propolis products?

Store your honey in a cool, dry place out of direct sunlight with the lid tightly sealed. Honey doesn't expire, but proper storage maintains its distinct flavour and velvety texture.

For wellness products like our fresh Royal Jelly, please check the label carefully, as some fresh hive products require refrigeration to preserve biological potency.

运输与退货

你们提供国际运输吗?

不幸的是,我们只运送到加拿大和美国。

Do you offer free shipping?

We offer free regular shipping to our Canadian customers on orders over $79. For orders below these amounts, there is a flat rate of $11.99 for BC and $15.99 for the rest of Canada.

Is there a maximum weight limit for shipping?

To ensure safe and efficient delivery, orders exceeding 17.6 lb (8 kg) or $400 CAD may require custom shipping arrangements. Please contact our Sales Team directly for assistance with larger-volume orders.

为什么我的包裹还没有到达?

由于 Covid-19,加拿大邮政根据您所在的位置会有延误。随时了解加拿大邮政新闻以估计运送时间。请等待最多 28 天的交货时间。如果您超过 28 天但仍未收到包裹,请立即联系我们,我们将很乐意为您提供帮助。

请参阅加拿大邮政了解更多信息。下表摘自加拿大邮政网站:

定期发货

偏远地区2-9天

加急交货

偏远地区1-7天

特快专递

主要城市中心为次日,其他地区最长可达 3 天

优先交付

主要城市中心为次日,其他地区最长可达 3 天

你们的退货政策是什么?

我们接受退货。您可以在购买后 30 天内凭购买证明对未开封的商品进行退款。如果超过 30 天或以上,我们将无法为您提供退款或换货。欲了解更多信息,请访问我们的退货政策页面。

为什么我无法在线订购蜂王浆?

蜂王浆最好保存在冰箱中以保证其质量。由于不可预测的运输情况可能会危及产品质量,我们仅在零售店提供纯蜂王浆。查看我们的商店定位器,找到您附近的商店!

你们接受哪些付款方式?

向下滚动到此页面底部以查看可接受的付款类型。如果您在退房时遇到困难,请通过电子邮件或使用本页底部的联系表格与我们联系。

还有疑问吗?保持联系!