Help Centre

Find the answers to some of our most popular questions below. Can't find what you're looking for? Get in touch and our team will be happy to help.

About Dr. Bee & Our Quality Standards

Who is Dr. Bee and what makes your honey different?

Dr. Bee was founded by Dr. Ron Lin, who holds a PhD in Apiology (Bee Science) from Simon Fraser University (SFU). Built on over 30 years of global beekeeping experience, our family-owned business combines rigorous science with a deep respect for the hive. Led today by CEO Richard Lin, we never pasteurise or ultra-filter our honey. We are relentless in upholding operational integrity in all that we do. From the beekeeping at the source to product research to product formulation and production, we employ the strictest standards at all stages of the process. We use reputable third-party testing and uphold strict Kosher standards for verified purity. Supported by our commitment to 1% for the Planet, we hold ourselves to a benchmark that not all brands can claim. 

Where do you source your honey?

Our bees forage in the vast, pristine wildflower fields and untouched wilderness of Western Canada, specifically northern Alberta and clean areas fed by Rocky Mountain glacial waters. We also harvest a limited, premium small-batch of honey directly from our own hives at our family farm in Pitt Meadows, British Columbia. Sourcing from these isolated, clean ecosystems guarantees our raw ingredients are inherently cleaner, more potent, and free from heavy agricultural chemicals and industrial pollution.

Are Dr. Bee products tested and certified?

Absolutely. To guarantee safety, transparency, and clean-label assurance, all our products meet and exceed standards set by the Canadian Food Inspection Agency (CFIA) and are routinely tested for contaminants and impurities. 

To ensure absolute transparency, our signature Ice Honey™ undergoes comprehensive independent third-party laboratory testing by Intertek, screening for honey adulteration and over 300 different pesticides, herbicides, and chemical antibiotics. Additionally, Dr. Bee honey and hive products are officially certified Kosher.

What awards have your products won?

Our signature Ice Honey™ is an internationally acclaimed champion! It is a proud 3-time Gold Award winner at the prestigious London International Honey Quality Awards (2022, 2023, 2025). Furthermore, it was crowned as one of the top honeys in the world at the bi-yearly International Apicultural Congress (Apimondia) in 2019.

What is Dr. Bee’s commitment to sustainability?

We package our premium honeys in high-quality glass jars because glass is infinitely recyclable and perfectly preserves natural flavours. Furthermore, through our partnership with 1% for the Planet, we proudly dedicate 1% of our annual sales directly to approved environmental non-profits, ecosystem protection, and pollinator health.

Product Information

Are your products safe for individuals with allergies or for infants?

Please note the following health and safety guidelines:

  • Allergy Considerations: Because we keep our honey bee products as pure and close to nature as possible, they contain natural trace amounts of pollen, propolis, and active enzymes. If you have known severe allergies to honey bees, bee stings, or specific plant pollens, we strongly advise consulting with your physician or allergist before introducing our products into your routine.

  • Infant Safety: Like all genuine raw honey, Dr. Bee products should never be fed to infants under one year of age. Infants' digestive systems and gut microbes are still developing and are not yet mature enough to safely process the natural spores occasionally found in raw honey.

What do Dr. Bee products taste and feel like?

The taste and texture profiles vary across our product range depending on the natural crystallization tendencies of different floral nectars and the structure of our infused blends. For our pure honey varieties, the flavor reflects the wild, unpolluted Canadian meadows where our bees forage. However, our signature Ice Honey™ is celebrated for its exceptionally delicate sweetness, subtle floral undertones, and a uniquely smooth, velvety, and creamy texture. Because it is completely raw and unpasteurised, it is entirely free of the burnt, one-dimensional sugar taste common in highly heated commercial brands.

Do you add any artificial ingredients, sugars, or preservatives?

Never. Dr. Bee products contain zero artificial additives, synthetic flavours, colours, preservatives, or added corn syrups. Our pure honeys contain just one ingredient: raw Canadian honey. For our infused honeys, we blend our pure honey exclusively with premium, mature, natural superfoods like 6-year-aged Ontario ginseng or pure certified organic ginger.

What is Kosher certification and how does it benefit non-Kosher shoppers?

While this certification satisfies strict biblical dietary laws, it acts as an incredible blueprint for premium quality that benefits every single health-conscious shopper through four clear standards:

  • Guarantees 100% Purity: Our entire supply chain is subject to exhaustive auditing, ensuring our honey remains 100% pure and unadulterated by cheap fillers or hidden syrups.

  • Strict Cross-Contamination Oversight: Our facility undergoes regular, unannounced inspections by an independent third-party auditor, ensuring equipment is never shared with non-kosher items and providing an extra layer of food safety and hygiene.

  • Naturally Dairy-Free, Meat-Free, and Vegan-Friendly: Certified as Pareve (neutral), our honey is guaranteed to have never come into contact with meat or dairy derivatives, making it a completely safe choice for vegans, if they choose, vegetarians, and individuals managing severe dairy or shellfish allergies.

  • A Trusted Quality Standard for Clean Eating: The exhaustive review of every single step from hive to jar perfectly matches the philosophy of clean, natural nutrition – even for those not practicing a Kosher diet. 

What are the benefits of your unique hive ingredients?

We use several evidence-informed, bioactive ingredients across our products: 

  • Raw Honey: Honey is a nutritious, healthy, and natural food, to which antioxidant, anti-inflammatory, and antimicrobial properties have been attributed. 

  • Bee Propolis: Often referred to as "bee glue," this resinous substance serves as the hive’s natural immune defence system. Packed with natural bioflavonoids, polyphenols, and active antioxidants, it is used to soothe throat discomfort and support immune function.

  • Royal Jelly: A nutrient-dense, milky secretion fed exclusively to the Queen Bee, allowing her to live years longer than worker bees. It is highly prized to support cellular health, natural energy, collagen production, and metabolic balance.

  • Bee Pollen: Tiny, colourful whole-food granules packed with plant-based protein, bioavailable B-vitamins, minerals, and essential amino acids that serve as an excellent clean energy booster.

  • Bee Venom: A natural blend of proteins and peptides (most notably melittin) used in traditional apitherapy. Infused into our massage cream, it acts as a localized circulator to help temporarily increase blood flow, soothe tense muscles, and comfort aching joints. Our collection process is completely safe and gentle on the bees.

What makes Canadian honey some of the best in the world?

Canada’s vast geographic landscape, cold winters, and short, intense summer blooming seasons force wildflowers to produce exceptionally rich, nutrient-dense nectar. Because our wilderness apiaries are located away from major industrial or heavy agricultural zones, Canadian raw honey is globally renowned for its incredible purity, structural clarity, and clean flavour profile.

Honey Care

What is the difference between raw and pasteurised honey?

Pasteurised honey is flash-heated to high industrial temperatures and micro-filtered, which destroys the honey’s natural live enzymes, vitamins, and delicate pollen grains just to give it a longer liquid shelf-life. Dr. Bee honey is completely raw and unpasteurised, preserving all the active nutrients, antioxidants, and biological benefits exactly as the bees intended.

 Why is my honey solidifying, and how do I make it liquid again?

Crystallisation is a natural hallmark of true, raw, high-quality honey! Over time, the glucose spontaneously separates from the water and forms fine white crystals. This is not a sign of spoilage or added sugar—it is definitive proof that your honey is 100% raw, unpasteurised, and full of natural pollen. If your honey becomes too solid for your preference, simply place the glass jar in a warm water bath and stir gently.

Avoid boiling water or microwaving, as excessive heat destroys the beneficial live enzymes.

How should I store Dr. Bee honey and propolis products?

Store your honey in a cool, dry place out of direct sunlight with the lid tightly sealed. Honey doesn't expire, but proper storage maintains its distinct flavour and velvety texture.

For wellness products like our fresh Royal Jelly, please check the label carefully, as some fresh hive products require refrigeration to preserve biological potency.

Shipping & Order Information

Do you ship internationally or to the United States?

We currently only ship within Canada. Shipping to the United States is temporarily on pause while we adapt to evolving cross-border regulatory and trade situations.

Do you offer free shipping?

We offer free regular shipping to our Canadian customers on orders over $79. For orders below these amounts, there is a flat rate of $11.99 for BC and $15.99 for the rest of Canada.

Is there a maximum weight limit for shipping?

To ensure safe and efficient delivery, orders exceeding 17.6 lb (8 kg) or $400 CAD may require custom shipping arrangements. Please contact our Sales Team directly for assistance with larger-volume orders.

How long will it take for my order to ship?

We aim to package and ship your order within 1 to 3 business days, at which point you will receive a confirmation email with a tracking number. We ship using Canada Post, offering options ranging from Regular Delivery (2–9 days) to Priority Delivery (Next day in major urban centres).

Tracking will be provided so you can follow your package along!

What is your return policy?

You can refund unopened items within 30 days of your purchase with proof of purchase (excluding shipping charges). If 30 days or more have passed, we cannot offer you a refund or exchange. For more information please visit our return policy page.

If an item arrives broken, please reach out to us!

Why can't I order royal jelly online?

Royal Jelly is best kept in the freezer to protect its quality. Due to unpredictable transportation circumstances that may jeopardize the quality of the product we only offer Pure Royal Jelly in our retail location. Check out our store locator to find a location near you!

Which payment methods do you accept?

Scroll down to the bottom of this page to see acceptable payment types. If you have a difficult time checking out, please contact us via email or using the contact form at the bottom of this page.

Still have questions? Get in touch!