Help Centre

Find the answers to some of our most popular questions below! Can't find what you're looking for? Get in touch and our team will be happy to help.

Shipping & Returns

Do you ship internationally?

Unfortunately, we only ship to Canada and USA.

Why hasn't my package arrived?

Due to Covid-19 Canada Post has delays depending on your location. Stay up to date with Canada Post news to estimate shipping time. Please allow up to 28 days for delivery. If you surpassed 28 days and still have not yet recieved your package, please contact us immediately and we will gladly help.

Please refer to Canada Post for more information. Below is a table taken from Canada Post's website:

Regular Delivery

2 - 9 days in more remote areas

Expedited Delivery

1 - 7 days in more remote areas

Xpresspost Delivery

Next day in major urban centres & can be up to 3 days in other areas

Priority Delivery

Next day in major urban centres & can be up to 3 days in other areas

What is your return policy?

We accept returns. You can refund unopened items within 30 days of your purchase with proof of purchase. If 30 days or more have passed, we cannot offer you a refund or exchange. For more information please visit our return policy page.

Product Inquiries

Why can't I order royal jelly online?

Royal Jelly is best kept in the freezer to protect its quality. Due to unpredictable transportation circumstances that may jeopardize the quality of the product we only offer Pure Royal Jelly in our retail location. Check out our store locator to find a location near you!

I have a pollen allergy, is this safe?

Our honey bee products are made as natural as possible, which may be a health concern to individuals with honey bee related allergies.

We strongly suggest consulting with your physician prior to taking our products if you have allergy concerns.

Can I feed my baby natural honey?

Due to the fact that our honey is as natural as possible with minimal processing, feeding children under the age of 1 is not advised. New borns need time to adjust their gut microbes to process more complex foods. Learn more about the difference of raw honey vs. regular honey.


Which payment methods do you accept?

Scroll down to the bottom of this page to see acceptable payment types. If you have a difficult time checking out, please contact us via email or using the contact form at the bottom of this page.

Still have questions? Get in touch!